Review Time
This has been the most disappointing shopping experience I've encountered. I am located in the UAE, and my order has been pending for over two weeks since arriving in the country. The shipment is held up because the company did not handle the customs clearance correctly. I have already paid the necessary customs fees, yet the product remains undelivered to me. Customer service has been slow and unhelpful, and no concrete solution has been proposed despite several follow-ups. I opted for home delivery, which was never fulfilled. I am still seeking either the delivery of the product or a complete refund. Based on my experience, I cannot recommend this company. To clarify, the issue was not due to any unpaid taxes.
I have settled all customs and government fees as required. The shipment is still on hold because the product is not properly registered or cleared for import into the UAE, and both the courier service and local postal service have confirmed that resolution requires action from the sender, not the customer.
I paid for home delivery and met all my responsibilities. The order was accepted and shipped to a location where the product does not comply, and no assistance has been provided to resolve the issue. I am still requesting either proper intervention with UAE customs or a full refund.
Where is your customer service located? I have tried multiple times to get status of my orders and I have received no response. Why can't I log onto your site and see my account? Don't even bother calling the number because that is a whole different level of disappointment. I simply want to see my orders and track their shipment. No Luck do either. That is why I would not recommend this company to any of my friends.Reply from Customer Service Follows: Reply from Leading Edge Health5 hours agoJohn, all the information to contact us is on the site you bought from. Agents are standing by answering the phone, and e-mails are answered promptly. I'm not sure how you have been trying to contact us, but I assure you we are here and ready. I also see you did just speak with our agent 30 minutes ago, so I think there is some confusion.My Response: I am not at all confused. I did finally get in touch with a CS Representative named Jackie and she did a very good job assisting with finding the majority of my lost orders. Out of my five orders, two and possibly a third are MIA. The reason is that someone decided to change from free USPS delivery, that worked fine, to the FEDEX Systems that charged $10.99 per package and do not deliver to APO mail addresses for us who are serving our Nation overseas. The orders went through a ton of FEDEx stop offs before finally going right back to the address of origin. This has been going on since somehow my method of delivery changed to FEDEx. Plus those were my largest orders and of course, the ones that were sent back to the originator. Hopefully, Jackie and I got it resolved. But I will not know for sure until I get a tracking number, and of course, how long it takes to repackage my items and get them to me via USPS. My fingers are crossed that they resolve it. If it were me, to maintain a great customer service, I would gather up all of my lost orders and send them to me ASAP, with valid trackable tracking numbers. Since the third lost order was sent VIA FEDEx, we also know it too will end up in the circle right back to the sender. So why waste time? The items are paid for, the items are not in my possession, so just gather the items and close this bad ordeal out. We will see what happens in the next 48 hours as I did talk to Jackie and she said she would send me an email when this was resolved. Patiently waiting...
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