There is a complete absence of honesty and integrity with this company. It is advisable to steer clear of them entirely and consider purchasing from other sources. Be sure to check reviews on various platforms before making a decision; they all convey a similar message. This service appears to prioritize aggressive marketing over genuine customer needs. I experienced dishonesty regarding every aspect of the sale, from claims of free services and water testing to the type of system required and promises of free relocations. It took almost a month just to receive a follow-up call. After two months of back-and-forth, the Regional Installation Manager acknowledged that we were upsold, while the Regional Service Manager disagreed and offered a free reverse osmosis system that won't suit our home's needs. A second water test confirmed that we only required a softener, not the additional filters we were sold. The company has refused to remove the unnecessary filters or issue a refund. The Regional Service Manager seems more focused on selling us additional products for their own service rather than resolving our issue. They even misrepresented the test results in their communication, claiming we needed the filter, despite my possession of the actual results. They also declined to provide an itemized receipt for all purchased parts.
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