My 91 year old father purchased a water treatment system from Leaf Home Water Solutions and was installed on 7/16/2025. The system was sold as a solution for odor in his well water.
Immediately after installation the hot water developed a strong rotten-egg odor and discoloration that had not existed before. The system made the problem worse.
There have been 3 tech visits. During the first visit the tech replaced water jets and increased the backwash schedule and although he stated something was wrong with the system, stated that he was not authorized to correct. Subsequent visits involved adjustments and reprogramming of the system but the odor and discoloration remain.
The installation also caused the well pump to run excessively causing an average electric bill to go from $110 to $472. The electric company sent a tech to evaluate and determined that the well pump was pulling 35 amps. Because of this my 91 year old father has to turn the pump on and off to keep it from running constantly.
We sent a certified letter requesting removal of the system and a full refund after numerous attempts of resolution and the company has ignored us and no longer returns phone calls.
Previously my father had a "WaterBoss" system for 15 years that only needed replacing because of normal wear and tear.
After now 8 months of unsuccessful attempts my father is requesting removal and a full refund. He is also following up with Sheriff's dept regarding elder fraud.
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