I ordered a 3 in 1 pool table on 29 December. To avoid the issues that others have had with slow delivery, my husband hired a van and travelled an hour each way to the warehouse in Wetherill Park to pick it up (costing about $100 including hire, tolls and petrol). When he returned, we discovered that one of the four boxes was for the incorrect table. We immediately attempted to call Leaf Living and it took about ten attempts (waiting on hold each time for 7 minutes) before we got through to a person. They (Joseph) were extremely helpful, organising for the warehouse to call us the next day to arrange a replacement. This, however, never happened. It took another round of about ten calls for us to get through to Leaf Living. We said that we would come out and collect it from the warehouse if they covered our expenses, but they only offered a $30 discount. Instead, they said the replacement would be delivered that day. They promised that the warehouse manager would call us with a delivery time, which never happened. When the replacement part was eventually delivered, we discovered that the two halves of the table tennis table were covered with different material - one an adhesive cover and one painted (?). After trying to contact Leaf Leaving another five times, we eventually had to go out to the warehouse to get this issue fixed and another replacement part (costing another $100). All in all, a terrible experience. Would never order from this company again!
Claim your business profile now and gain access to all features and respond to customer reviews.
