Review Time
For some reason my reviews are not being posted. This company promised that the items were in stock and later refused refunds for over 2 months after it was not delivered. My order number is 9005 and finally managed to get a refund through amex.
Can I give zero stars? I am sure that the 5 star reviews are scams. I have been chasing them for 2 1/2 months to receive my items and get emails stating they are working on it. luckily I paid by American Express. Hopefully they will force them to refund. overall a very unpleasant experience and frustrating that there is no one to speak with despite advertising themselves as an Australian company.
Word of warning of this dodgy company. Expect Chinese crap from them if you even get to receive it. Wasting your time and money as this company lies on being Australia owned. It's a Chinese run company and all the crap looks good on there website, but it is a mass Chinese crap that they are selling. Read other reviews and buyer be very aware.
I ordered a 3 in 1 pool table on 29 December. To avoid the issues that others have had with slow delivery, my husband hired a van and travelled an hour each way to the warehouse in Wetherill Park to pick it up (costing about $100 including hire, tolls and petrol). When he returned, we discovered that one of the four boxes was for the incorrect table. We immediately attempted to call Leaf Living and it took about ten attempts (waiting on hold each time for 7 minutes) before we got through to a person. They (Joseph) were extremely helpful, organising for the warehouse to call us the next day to arrange a replacement. This, however, never happened. It took another round of about ten calls for us to get through to Leaf Living. We said that we would come out and collect it from the warehouse if they covered our expenses, but they only offered a $30 discount. Instead, they said the replacement would be delivered that day. They promised that the warehouse manager would call us with a delivery time, which never happened. When the replacement part was eventually delivered, we discovered that the two halves of the table tennis table were covered with different material - one an adhesive cover and one painted (?). After trying to contact Leaf Leaving another five times, we eventually had to go out to the warehouse to get this issue fixed and another replacement part (costing another $100). All in all, a terrible experience. Would never order from this company again!
I ordered a 3 in 1 pool table on 29 December. To avoid the issues that others have had with slow delivery, my husband hired a van and travelled an hour each way to the warehouse in Wetherill Park to pick it up (costing about $100 including hire, tolls and petrol). When he returned, we discovered that one of the four boxes was for the incorrect table. We immediately attempted to call Leaf Living and it took about ten attempts (waiting on hold each time for 7 minutes) before we got through to a person. They (Joseph) were extremely helpful, organising for the warehouse to call us the next day to arrange a replacement. This, however, never happened. It took another round of about ten calls for us to get through to Leaf Living. We said that we would come out and collect it from the warehouse if they covered our expenses, but they only offered a $30 discount. Instead, they said the replacement would be delivered that day. They promised that the warehouse manager would call us with a delivery time, which never happened. When the replacement part was eventually delivered, we discovered that the two halves of the table tennis table were covered with different material - one an adhesive cover and one painted (?). After trying to contact Leaf Leaving another five times, we eventually had to go out to the warehouse to get this issue fixed and another replacement part (costing another $100). All in all, a terrible experience. Would never order from this company again!
Absolutely unacceptable service from Leaf Living Australia. I ordered a pool table with accessories over two months ago, and to this day I still have no confirmation of when—or even if—it will be delivered and installed. Communication has been painfully poor: vague responses, no clear timelines, and zero accountability. For a large, expensive item that requires professional installation, this level of disorganisation is astounding. If you value your time, money, or sanity, think very carefully before ordering from this company. A product delayed this long with no confirmed delivery date is simply not good enough especially when it was to be a xmas present for my children moving into our new house.I have even requested a refund and cannot receive any clear response.BUYER BEWARE!!!!!!!!!!
I ordered a custom sized pool table from Leaf Living on the 11 September with an original delivery date of around 6th November. This date was then pushed to early December, then 100% before Christmas, then 100% before the New Year. Now I am told after the New Year.This experience includes being given a scheduled delivery and installation date a week out which was then cancelled on the day.Alternatives have been offered by the company along the way but I went with this product and size for a reason, otherwise I would have shopped elsewhere, I don’t want a compromise on such a large and expensive item.I have now lost all faith in this company. The people I have dealt with all seem well meaning but too many hollow promises has worn me down. I’m still waiting on a call back which are often promised but also never come!The kids are shattered that their Christmas present won’t arrive and I am now doubtful I will receive anything.I had read the reviews before hand but was sure I would have a better experience especially given the 3 month plus lead time to Christmas. But here we are…..I will update if any resolution is forthcoming.
I had an issue with my order and reached out to customer service. Shannen was absolutely amazing. She was very patient, and kept me updated until everything was sorted out. It’s rare to come across such friendly and efficient service these days. Huge thank!
Order and paid for a trampoline in October. Was told it would be ready to pickup in 2-4 days.It is now mid December, and the day they assured the product will be ready, and still nothing has arrived and there has been no further update or correspondence.Have emailed relentlessly during this time, with limited or late responses. Have tried calling 4 times and left voicemails, all with no response. Tried their online chat function. Likely just an AI bot and was simply referred back to their 1300 number.Highly likely it is a scam, and if not, at the very least about the worst service you could possibly imagine. Avoid at all costs.
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