I have purchased numerous earrings from this brand, however my recent experience has been extremely disappointing. One earring arrived without a barbell, so I contacted customer service to request a replacement. I was initially told this was not something they offer and that I would need to source one myself. Due to the specific size, this wasn’t possible, so I contacted the brand again to request a full replacement.I was then told they could send a replacement barbell and asked to provide my address for shipping. After doing so, I received no further response. I have followed up with two emails over the past three weeks and still haven’t heard back.On top of this, two of my flat-back earrings have since fallen out, which is incredibly frustrating. While the jewellery itself is beautiful, the lack of reliable customer service and product security means this is not a brand I’ll be repurchasing from — which is a real shame.
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Curated Ear Stacks for Every Day.
Female Owned, London Based.
