Whilst the customer service team do their best to help, the company's operational processes are appalling. Just getting into my course, getting the correct dates set on it and trying to find a time my tutor wasn't busy was so much harder than it needed to be. Then, when I finally started the course, the induction quiz posed multiple choice options which didn't even have the correct options. And the customer service team seemed to think offering to do it for me, rather than fix the mess, was the way forward. All in all, this lot are a bunch of cowboys.
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