Delays in responding to queries and accessing tutor support have been a major concern and a significant barrier to achieving personal goals. This is particularly frustrating for candidates who have set clear targets to progress in their careers.The organisation should take full responsibility for ensuring that only dedicated and responsive tutors are recruited to support candidates. Success should not be measured solely by enrolment numbers or financial gain, but by the number of candidates who successfully achieve their goals, with effective learning support being central to that success.
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