I don’t leave negative reviews lightly, but this experience was genuinely disappointing.
While there are some positive reviews out there, my interaction with the Lease End team was the opposite of professional. The issue centered around the manager, Jason, who was unable to clearly explain why my mileage was required before providing a buyout quote. He insisted it “makes no difference,” yet refused to explain the purpose and became visibly irritated when I asked for clarification.
For context, this is the first time I’ve ever been asked to provide mileage before receiving a buyout quote. When I questioned the necessity—especially given there doesn’t appear to be any legal requirement for this in New Jersey—I was met with defensiveness. He emphasized his 17 years of experience and abruptly stated he didn’t like where the conversation was going.
Shortly after, I was told they would not be able to assist me and that I should go back to a local dealership—apparently at his sole discretion.
Overall, a very poor experience. The only positive was a polite representative I initially spoke with, but unfortunately, that interaction ultimately led me to Jason.
Consider speaking with your local dealership prior to dealing with this place.
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Lease End’s mission is to empower auto lease owners with the technology to easily exit their lease. We know end-of-lease decisions can be stressful and complex, so we've found a way to simplify the process for lease owners. We provide the expert tools and advisory services to help lease owners make a quick and informed decision about ending their car lease, and we assist them with the entire process.
Lease owners can buy out their lease and keep their car, all without ever stepping foot into a dealership. We help customers unlock the equity they've earned in their leased car, and whatever end-of-lease option they choose, we ensure the entire transaction is easy, quick and completely stress-free. It's the easiest way to end your lease and keep your car.
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