I purchased a SIM card from the company on 25/10/25 for £9.00 monthly for 12 months. The SIM never arrived. I called support in India (no local numbers available), and they promised to send another SIM. By 03/11/25, it still hadn't arrived, so I called again, waited 4 minutes to speak with someone, then was put on hold for 10 minutes. I was cut off without a callback. After another long wait, I was told another SIM would be sent. On 07/11/25, I finally received the SIM, but it didn't work. I called support again, waited, provided my details, and was cut off again. I spoke to a representative who rudely told me to be quiet or he would hang up. I managed to cancel the plan, and he mentioned I would receive £9 back in 5-7 days. I pay instantly, but they take a week to refund! I suggest avoiding this company; they are ineffective and don't provide good service.
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