Hi. Regarding my previous review, after being informed this morning that my new card details were accepted, I found out my account was canceled tonight due to non-payment. I was upset and called, speaking with a very understanding advisor who explained that the payment had failed. He assisted me over the phone to purchase another product, which is slightly more expensive than my original plan. My payment went through, and I’m still with the company. This has been stressful, as my original card was compromised and canceled shortly before they needed payment. Thanks to the patience of the advisor, everything is resolved, and I've received confirmation emails from both my card provider and the company.
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