I can only echo the other reviews here & state they deserve zero stars! I switched from Lobster to benefit from the rolling data & cheaper price but when it was time to do my first monthly top up, I could not create an account. I tried on several devices, got a friend to try on a newer iPhone model but nothing. I contacted them via WhatsApp to be told it would be rectified in 24/48 hours. A week later I contacted them again and was told it was 24/48 days, an unusual timescale! My partner topped up the balance each month & after 50 plus days I contacted them again. Simply put they don’t care! I was told the technical team would contact me, nothing, I asked to raise it as a complaint - not possible the agent said! I give up it’s been 6 months so I’m off to another network, I’ve run out of ways to sort it. I even contacted the Spanish CEO but he didn’t reply. The head of Europe is based in Slough, UK, so sent him an email but the service is so consistent they don’t care either! The only message ever acknowledged said to try their ‘social channels.’ Does this count?
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