The worst company in Spain. The Customer Service Department only responds with pre-prepared answers and does not go into the customer's case in any way. I would not recommend anyone to use this company. I called them before I left on my trip to secure a roaming service. Lebara confirmed that I would have roaming when I will be in France, but unfortunately this was not the case. When I contacted them from France via Lebara's whatsapp service, I had to wait 10-15 minutes for each of their sentences. I have never experienced such horror with any company. I have returned from a trip from France to Spain and I am asking Lebara to explain why I did not have roaming service. I have been on a whatsapp line with them for 3 hours and still keeping talking. Lebara keeps texting me every 10-15 minutes about something minor. I ask the Lebara representative to send me the e-mail of the head of the department or the director of the company, I get the reply that the representative has no right to do so, I ask him to connect the whatsapp communication with the head of the department, he does not connect. I don't understand the company's policy of having a regular customer and treating them like this. My wish for Lebara is to go to hell.
Claim your business profile now and gain access to all features and respond to customer reviews.
