I purchased a lebara phone & sim in Tenerife. They said I had not topped up during my absence & I lost a considerable amount of money . I returned to the shop & he sold me a phone which held 2 SIM cards . I put money on both & retrieved my old numbers . Unfortunately one SIM card was registered in another persons name & altho I had all the proof of purchase they would not accept it & as the shop was under new management they could not help . My other sim was registered in my name & I have kept putting money on it throughout covid but suddenly it has made this SIM card invalid too. ? Reason as I have ensured the top up has been done within the required period so hence I have now lost a considerable amount of money .I consider lebara not worth paying into .
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