Purchased a Lebara SIM card in Spain mid April this year to use with a Mifi box. It has been in constant use since then for data and performance has been excellent - no complaints. Yesterday (Sept 1st) the SIM card stopped working. Looked on Lebara App and found that SIM had been disconnected as it had not been used for 90 days. Total nonsense, in use every day for data and last top-up of data was on 23rd Aug. Reported to Lebara (CAS -1153090-C8K8L6). Their response is that the problem has been fixed - it hasn’t and the data purchased on 23rd Aug has disappeared. So Lebara, if you are reading this, please fix the problem in your system which doesn’t recognise that your Sim is in constant use even if no calls are made. Please reactivate my SIM card and please reload the data I paid for on 23rd Aug. What you have done is completely unacceptable. Thanks.
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