Woeful customer service. Their promise of lifetime warranty is either a lie or made so impossible to activate as to make it worthless.I purchase a 3-Ply Plus Stainless Steel 32cm Deep Frying Pan. Within a few months despite me following their care instructions to the letter the non stick coating blistered and the pan is now unsafe for me to use. I have tried to get support for this from their customer service team since 01/08/25 but despite my sending them on 3 separate occasions all the info and photographs they requested and many emails chasing a response I have received no help from them whatsoever. Only auto emails promising support in 10 working days that never comes. In the interim I have had almost 30 marketing emails from them trying so sell me new products! I tried to upload a review of the product to the Le Creuset site but they refused to publish it despite its content being almost identical to this.My advice is don’t buy from the company if you decision is in any way influenced by their promise of warranty support and excellent customer service should your product prove defective.
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Established in 1925, Le Creuset has been making world-class cookware for almost 100 years, innovation remains at the forefront of Le Creuset’s success. Used by leading chefs and keen cooks around the globe, Le Creuset cookware offers outstanding perfor...
