I've had a number of Le Creuset pots for between 30 and 40 years and they have been great. Sadly, I had a recent problem with one where two pieces of enamel pinged off. It's obviously not a manufacturing fault as I've been using the pot for 40 years. I don't think it was anything I did as the pot was heated before I turned the gas up.I wrote asking if the pot was still usable, if it could be repaired and what I should do to avoid it happening to the others. I didn't ask for a replacement, I didn't ask them for a replacement or complain, as I'm able to accept that age and my unfamiliarity with gas hobs (we just moved house) are probably to blame. I wasn't even aware they had a lifetime guarantee until I went on the website looking for help.The answers, when I was able to get any (the original query was returned by the email system and the chat operator tried to avoid answering half the questions, were pretty standard and what common sense and the internet had already suggested, so it wasn't really worth the effort of making contact. However, what did come through loud and clear, and more than once, was that my pot wasn't guaranteed. I never asked that. And having been told that, I didn't dispute it. That wasn't why I was getting in contact.So they told me again.And again.They also told me that the pictures I had provided showed wear and tear and signs of abuse - subtext being that the enamel damage was my fault.Just one problem - I had not provided any photos!They later emailed me to offer me a 30% discount as a "goodwill gesture". Well, what do I say? Goodwill? You must be joking. I contacted them looking for advice and basically got hostility in return. I won't be taking them up on the offer of the discount as it's still an expensive pot, even at the discount rate, and the customer service has left a very negative impression. So there you have it - all pots made after 2020 do have a lifetime guarantee. If you want a great pot, a great guarantee (though I suspect they may not be keen to back it up based on my experience) and hostile and unhelpful customer service, this is the product for you.
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