Review Time
They sent me the wrong item. When I reported this to them they sent me a replacement… of the wrong item AGAIN. When I emailed them again they said that this is normal due to their “handcrafted products”. They literally cannot keep the same narrative in the same email chain. Now they’ve stopped replying to me. I’d expect more from a company that sells products for $$$$. Customer service is trash
They sent me the wrong item. When I reported this to them they sent me a replacement… of the wrong item AGAIN. When I emailed them again they said that this is normal due to their “handcrafted products”. They literally cannot keep the same narrative in the same email chain. Now they’ve stopped replying to me. I’d expect more from a company that sells products for $$$$. Customer service is trash
They delivered it to the wrong house after i fixed it a couple of times so my friend didn’t get their birthday present. I call customer service and told me it’s my problem call the police department. 100$ gift . Don’t order from them!
I have bought many pieces of Le Creuset over the years. They have held up Great and been well worth the money in my opinion. I had one recently that really was my fault as far as the damage that was sustained. I left it on a burner with no water in it and it fused to my cooktop. I contacted the company with photos and told them what happened because they do have a very good warranty. They told me that this was not a warranty covered issue, but they went ahead and sent me a replacement pot anyway! Who does that? These pots are pricey, but they hold up for many lifetimes and to work with a company that has such incredible customer service is amazing.
Purchased a new 9qt deep round pot on February 14, 2026. Made chicken soup on Tuesday. While washing after I noticed a large "pimple" on the outside. I went back to the store today and was offered another port that also had a defect. The exterior coating was over sprayed on the top lip of the pan. I said no I paid almost $400 for this pot it's not a blemish or a second it had a "white label". The store personnel then called the manager on the phone there was NO manager in the store. They came back to the counter then told me they would file a warranty claim. I said why it's defective. They said the manager told them too. Now in case the stores don't know warranty only covers the interior of the pot. They 100% should know this . They had me leave the pot. I left the store and called corporate. They were nice they looked up my warranty claim and said it was already denied. They then asked how long I had it as they have a 45 day satisfaction guarantee. I said I had it 8 days. They said the store should absolutely refund it. There products are not great anymore. There is no quality control. And get this the store said I should have thoroughly inspected it before leaving the store. I asked why don't they do that?? No answer. The continued to say it was cosmetic. I didn't pay for a second or a blemish I paid a lot of money for what should have been a great pot. Instead I got a pot with a structural issue. This brand use to be great. Looks like maybe they are manufactured in China today. Stay away not great quality horrible customer service
sent me the wrog item, i paid for a 400 dollar item a nd got a 50 dollar item, then have been unable to submit a form online and on hold for over an hour now. This is sad, i spent money i needed on a nice pot for a gift and this is what i get. Screw this place, im beyond angry at this company.
As much as I love the cookware I am very disappointed with their customer service. I placed an order for over $700 & it was shipped to the wrong address. No o e reached out to me so I contacted customer service. After waiting for 30 minutes on the phone I was told that I had to reorder the entire order and wait 7-14 business days to receive my refund. I have another order in my cart for over $1000 & now I’m wondering if I should go with another company. You would think that a company that has a reputation for high quality products would have high quality customer service. Extremely disappointing!!!
I've had a number of Le Creuset pots for between 30 and 40 years and they have been great. Sadly, I had a recent problem with one where two pieces of enamel pinged off. It's obviously not a manufacturing fault as I've been using the pot for 40 years. I don't think it was anything I did as the pot was heated before I turned the gas up.I wrote asking if the pot was still usable, if it could be repaired and what I should do to avoid it happening to the others. I didn't ask for a replacement, I didn't ask them for a replacement or complain, as I'm able to accept that age and my unfamiliarity with gas hobs (we just moved house) are probably to blame. I wasn't even aware they had a lifetime guarantee until I went on the website looking for help.The answers, when I was able to get any (the original query was returned by the email system and the chat operator tried to avoid answering half the questions, were pretty standard and what common sense and the internet had already suggested, so it wasn't really worth the effort of making contact. However, what did come through loud and clear, and more than once, was that my pot wasn't guaranteed. I never asked that. And having been told that, I didn't dispute it. That wasn't why I was getting in contact.So they told me again.And again.They also told me that the pictures I had provided showed wear and tear and signs of abuse - subtext being that the enamel damage was my fault.Just one problem - I had not provided any photos!They later emailed me to offer me a 30% discount as a "goodwill gesture". Well, what do I say? Goodwill? You must be joking. I contacted them looking for advice and basically got hostility in return. I won't be taking them up on the offer of the discount as it's still an expensive pot, even at the discount rate, and the customer service has left a very negative impression. So there you have it - all pots made after 2020 do have a lifetime guarantee. If you want a great pot, a great guarantee (though I suspect they may not be keen to back it up based on my experience) and hostile and unhelpful customer service, this is the product for you.
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