I ordered two bikes the xp4 750 models and received one of the bikes with a rear flat tire. I called customer service who informed me they would send replacement tube and I was responsible for replacing it myself. Now I told them the issue is the nearest bike shop is 80 plus one way and 80 plus back home. This is the first e bike I have purchased and have no idea on how to complete this task without damaging something else on the bike and ruining the 1 yr warranty. Diesel prices are especially high at the moment and to not offer some sort of compensation for their mistake shows bad business etiquette. I would have returned the bike but they wanted to charge me the $125 to ship it back to them. Terrible experience w this company and its customer service.
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At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.See more
