Purchased a used trike and found that the axle was bent. I took it to an authorized dealer for repairs at my own cost, only to be informed that this is a common issue with this model. The dealer was told by the company that such repairs are not conducted in the field, and they refused to provide the necessary parts. Essentially, I was left without options. I learned that if I had been the original owner or possessed the original paperwork, they would have replaced the bike. I've previously bought two bikes from them, one new and one used, but I won't do so again! I've never encountered a company that denies their authorized repair personnel the ability to obtain replacement parts for their products. Be cautious with this company; they insist on using authorized dealers for repairs (as they are the only ones allowed to access the parts), yet won't supply those parts to their repair personnel. If your product needs repairs, be prepared to purchase a new one, as they make it nearly impossible to fix their own items!
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At Lectric eBikes, we understand that riding should be fun, not stressful. That’s why we create eBikes that remove the barriers of getting around—designed for effortless use, priced within reach, and built to keep up with real life. We believe freedom on two (or three) wheels should never come with complications or compromises. By focusing on reliability, fair pricing, and long-term value, we ensure that everyone can ride without worry and explore life without boundaries.See more
