“I’m very disappointed with the Mask Lite I received yesterday. When I opened the box, I immediately noticed the instruction manual was tiny and hard to read. I was shocked that there was no QR code or online guide on how to charge it. For the price—$170 on sale, originally $330—you’d expect better.The mask doesn’t come with a plug, only a battery, and it wasn’t clear how to use it. After figuring out how to charge it, I struggled to turn it on because the button is on top of the mask, and you have to hold it for 3 seconds. This is explained in the small manual, but it’s still hard to do when the mask is on your head.When I finally got it to work, I used the red light for 10 minutes, then wanted to switch to the blue light for another 10 minutes—only to find it needed to be charged again. On top of that, there was no information about how the light might affect your eyes, and I couldn’t find any online guides to clarify this or explain the charging process.What about older people who aren’t tech-savvy? For this price, it’s disappointing not to have clear instructions, better charging capabilities, or even a plug. I’m planning to return it and look for a better option.”
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Innovators in LED therapy skincare | Female-owned & operated
