The way my complaint was responded to took me back to a time when businesses did care for their customers. They all claim to today but we can all agree it's worse than going to the dentist! Leeds shocked me with their genuine care. A special shout out to Costa who dealt with my complaint wonderfully. I've already forgotten what it was that I was complaining about! 😀
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At Leeds Building Society, we know what it means to belong. That's why we're committed to helping communities thrive. Whether that's getting young families onto the housing ladder or offering members attractive rates on their savings. As a mutual, we lend our savings members’ funds to our borrowers to put home ownership within reach of more people. That’s why letting us know when we’ve got it right, or wrong, is so important to us. Sharing your experience helps us to make our service better. Remember, if you do leave a review, never share your financial or personal information.See more
