The M3 Max started off so well and I was originally very pleased with the performance. However, the experience has been a major disappointment since the robot developed a fault.When I reached out for assistance, I was repeatedly told that the matter had been referred to their technical team. This felt like a delay tactic, as the communication was so slow that my return window has now closed, and I still have no resolution. It is frustrating to be left with a faulty machine and no real support after the initial purchase. Because of this experience, I certainly wouldn’t recommend this product—the hardware is only good as long as it works, but you may be on your own if something goes wrong.
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