Bought a M210P in November, 2024 and the device stopped working early April of which I initiated the problem with Lefant on their customer service platform on the Lefant app. Multiple-reiterated conversations took place with no resolution which lead me contacting the Lefant customer service on email. I have provided all the information, images and was asked to open the device up to reveal the “Motherboard”, after doing so, Lefant said it was a faulty battery and that they would send me a new battery. They asked for my address, I provided my address, several days later they respond that they don’t ship to South Africa. I provided an alternative address in the UK and their reply is they cannot guarantee the delivery time and ask again for my delivery address, I resend it- Lefant asked that I reconfirm my address, days go by without hearing from them after I asked for the tracking information. Lefant offer a 100% refund. Days pass and Lefant sends another email “sorry, they can’t initiate the refund, they’ve done everything they could to help me and that I must contact Amazon to resolve.Lefant is the service provider and this has been ongoing since April. This isn’t acceptable.
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