Our vaccum stopped working after 3 months! It seemed like it was going to explode and I lifted it outside incase it did! The noise and smell was as it was burning out. I couldn’t turn it off, lifting it, pausing it, nothing stopped it. I can only assume it burnt out. Upon contacting Lefant as it was 3 months into our 2 year warranty, they asked multiple questions, and asking for videos they insisted it needed a roller that they would send and for me to fit us 20 % completion or to buy a new one with 8 % discount. I kept asking for a return lable and for a new one to be sent out. I was told there’s no engineers in this county (uk) and asked which option I wanted. It’s gone up by £100 in 3 months and will not be rebuying this brand! I eventually went through Amazon and got a refund and have bought a much more expensive one from a different manufacturer. You get what you pay for in Lefants case and the warranty certainly isn’t worth the paper it’s written on. Awful company to buy from.
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