I placed an order for a service on 12/15/2025 to have it delivered by Christmas. Now it's 12/31/2025, and I still haven't received it. I've reached out to the support team four times (four phone calls) to address the issue, only to learn that my order was never shipped. While the company acknowledges the problem and assures me they will fix it, I've faced multiple revised shipping dates. Ultimately, I had to contact my credit card provider to cancel the charge. I never received the product and encountered unsatisfactory customer service, with no apologies for the difficulties caused by the company or any follow-up. If I could rate it lower than one star, I would.
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