I placed this order on Dec 2 specifically to support a small American business and knowingly paid more than cheaper alternatives because I wanted that experience. I carefully chose the gifts and ordered well before the holiday rush so they would arrive in time for Christmas.
On Dec 11 the company emailed saying the order was delayed, upgraded shipping, and promised a 10% refund for the inconvenience. The order still did not ship until Dec 18 and the promised refund never came. I attempted to contact the company multiple times through their website and received no response.
The package ultimately arrived very late on Christmas Eve — literally as my family was walking out the door to our holiday gathering. Instead of giving a wrapped gift I had thoughtfully selected weeks earlier, I had to hand over a plain shipping box I hadn’t even opened yet. It looked exactly like I had ordered at the last minute and didn’t care, which was the opposite of what I tried to do by ordering early.
When the promised refund still hadn’t been issued and my contact attempts went unanswered, I had to escalate through PayPal and later the BBB just to get attention on the issue. By the time the BBB complaint was filed I had already spent a significant amount of time trying to resolve something that should have been simple.
At that point I requested a $50 refund for the time and effort required to chase down a promise the company had already made. That amount was less than half the cost of the order and felt like a very reasonable request given the weeks of follow-up and forced escalation involved.
I am an autistic woman and my sense of fairness and accountability is very strong. When companies make promises to customers, those promises should matter. In this situation the company had multiple opportunities to simply make things right, but instead chose to continue disputing the issue rather than resolving it in a customer-centered way.
My goal here is not to be a “Karen.” My goal is to help other people save the time and hassle that this situation required. When we purchase something—especially gifts—we have a reasonable expectation to receive what we paid for within the timeframe that was promised. In this case, that very basic expectation was not met.
Timeline
Dec 2, 2025 — Order placed
Dec 11 — Delay email + 10% refund promised
Dec 18 — Order shipped
Dec 24 — Delivered late Christmas Eve
Jan 5, 2026 — PayPal dispute opened
Jan 15 — BBB complaint filed
Jan 21 — 10% refund issued
Mar 11 — BBB case closed unresolved
Ultimately the value of this order was nowhere near worth the amount of time required to hold the company accountable for something that should have been straightforward. What should have been a simple purchase became months of follow-up and escalation, and the experience left me feeling that the time customers spend chasing basic resolutions simply isn’t taken seriously.
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Legendary Whitetails is a clothing company that designs and sells everyday apparel, gifts, and gear for deer hunters and their families.