Where does one begin? If your a home seller & your buyer selects this conveyancing firm, or the other way around: RUN don't walk.We had the simplest chain possible - Our empty Freehold property, with probate granted & First Time Buyers in rental, no chain. This solicitor ignored their own clients wishes, ignored us all & dragged the process on for over 14 weeks, 3 times exchange delayed so their clients were 6 days away from being homeless & it was me that was stressed for them, not their own legal agents! My solicitor has vowed she will never work with them again. Key issues below:1, The buyer asked if everything was in place & their re-signed contracts had been received & were told yes, they instructed their solicitor to exchange & were told "NO you will exchange & complete next week on Tuesday" (Ended up being Wednesday, due to solicitors going non-responsive) They never asked us or their client about the date but set it like a dictator on our behalf. They would only do everything at once, this added extra uncertainty & stress on all parties, despite the buyer wanting an overlap. Do not expect for your wishes or their clients to be taken into account, you simply wont be listened to.2, The buyers were sent & without guidance, signed & returned the wrong contracts! this was picked up the day before exchange, pushing everything back an additional week, while they sent out the contract via post untracked & refused to send it via email.3, This solicitor said our property, whole city & area were a flood risk but admitted to never visiting here, the property has never flooded in 95 years. They told the buyer they HAD to pay for an additional flood report, even though the buyer said they were not worried but they thought they had to go along with solicitor, so a needless expense for the client & extra two week wait time for no reason, as the buyer did not want it.4, This firm would not speak with my solicitor, the estate agent ended up having to forward on any messages to my solicitor from them & she was also called "Sirs" The brief one line correspondences sent every 6 weeks, were poor beyond belief & never answered any questions raised.5, The buyer was asking the estate agent to chase their solicitors as they were getting fed up. Agent told me she felt more ignored than usual, for every 30 emails, maybe 1 response? The reception team blocked anyone from speaking to the solicitor & often gave 100% wrong information, for example: saying they were waiting on outstanding enquiries from my solicitor & me but we had an email from their conveyancer saying "All enquiries received and satisfied" talk about lies, this firm seemed to go no contact to hide their own mistakes & inadequacies at every turn & should simply not be practicing UK property law.6, The day before exchange & completion, the buyer was never contacted back by their solicitor, despite calling & leaving a message to confirm deposit amounts to be sent over. A call came through at 9/10pm from someone at the firm to confirm but we had all gone to bed, expecting it would be pushed back again. Even the estate agents said, normal practice is the solicitor runs through amounts & details with their clients in advance & that the buyer & seller set date expectations not the solicitor - they said it was the first time a conveyancer had everything in place & simply said "No" when instructed by their client to exchange & pushed everything back an additional week.My solicitor advised me to be thankful that for us is was "Just stressful" because they had witnessed this firm make whole chains collapse, by demanding everything be done in one day & expecting all other parties to comply, with no negotiation & believe me they will ignore emails & calls. This firm are truly awful, I am glad that we were in a position to make it over the line & will never have to deal with them again but I feel badly for anyone involved with them in future, because the stress is unreal. This firm needs to be reigned in & regulated, to avoid the stress that comes with power mad companies because like us you wont get a firm date to exchange or know what is happening until the final hour.
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Solicitors firm based in London.
We specialise in Immigration Conveyancing, Litigation,Employment and Personal Injury.
