Absolutely shocking. I cannot begin to describe the amount of stress caused by these so called solicitors. We’ve just moved house in what was a really simple chain- no upward chain, and first time buyers below. Unfortunately our buyers decided to use these solicitors which has caused huge delays, with absolutely no communication. Our solicitor advised we’d be able to complete end of September/ start of October. We were all done our side, but the buyers solicitor was impossible to get hold of. Each week would come and go, with our solicitor maybe being able to get one or two responses from them that wouldn’t move things along at all. They started sending queries at this late stage, which had already been answered back in August. Our solicitors had to answer the same things multiple times.At this point they were being chased daily by our solicitors, and our estate agents but they always struggled to get through. We were stuck in limbo for so long. All our solicitor wanted was for them to communicate where they are at and agree to a completion date to work to. They at no point agreed to any date we put forward. Then, when they decided they were ready they had the audacity to chase our solicitor saying completion needed to be urgent and suggest a completion date in 2 days time. I felt very sorry for the buyers because they were led to believe they would be completing on that day but clearly that isn’t possible without their solicitors giving ours any notice to get things ready. You would think being solicitors themselves they would be aware of the process and that it would take a few days/ a week to get things in place. But I really don’t think they have a clue what they are doing. Our solicitor sensibly agreed a date of the following week to allow time to get everything done. But when it got to 2 days before the completion date our solicitor still couldn’t get hold of them to exchange contracts. We then get to the day before completion, incredibly anxious about getting things sorted, to find out they hadnt even got the deposit from the buyer yet. In what world did they think they could complete the previous week when they hadn’t even requested funds yet!! It then got to the day before the proposed completion date and we still hadn’t exchanged but our solicitor STILL couldn’t get hold of them. They even put the phone down on her when she asked if anyone else could help as it was urgent. Eventually we exchanged at 4:30pm the day before completion. I cannot explain the stress this company put me through. Its absolutely beyond me how these are getting away with this.They cost us money and caused us an unbelievable amount of stressSomehow their google reviews are positive but their trustpilot tells a different story, full of people who have had the exact same experience as usHonestly as someone else has said, if you’re aware that someone in your chain is using these solicitors, make sure they change or you’re in for a very long, stressful experience!!
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Solicitors firm based in London.
We specialise in Immigration Conveyancing, Litigation,Employment and Personal Injury.
