Luxury branding, but basic quality control and customer care are missingI bought a le gramme bracelet as a Christmas gift and the experience has been genuinely shocking for a brand positioned at a luxury price point.The product was not true to size. I followed le gramme’s own sizing guidance and then measured the bracelet using the company’s own sizing tool. The cord alone measured around 22 cm, and the clasp adds roughly another 1.5 to 2 cm. That is materially larger than what was ordered and what the size guide implies.Independent comparison confirmed the discrepancy. I went to Kith in Toronto, which stocks the same bracelet, tried on the same model in the stated size, and the fit was completely different. The store item fitted properly. The one shipped to me did not. This points to poor consistency and weak quality control.Customer service refused to engage with the evidence. Despite photos, measurements, and a clear explanation, support repeatedly fell back on an internal “14 working days” return window and declined a return or refund. The tone was polite but the substance was dismissive: essentially “we cannot help, but we can advise you on your next purchase”. That is not acceptable when the issue is that the item received does not match what was represented.They ignored statutory consumer protections in France. French consumer law includes a legal guarantee of conformity that is separate from voluntary return policies. When a product does not conform to the description or expected characteristics, the seller is expected to provide a remedy. Hiding behind a short returns window to avoid resolving a non conformity issue is exactly the kind of behaviour that destroys trust.Net result is a luxury brand that cannot reliably deliver correct sizing, and when challenged with clear proof, chooses policy over fairness. I would not recommend le gramme unless you can try the exact piece in person and are comfortable with minimal after sales support if anything is off.
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le gramme est une marque de bijoux pour hommes où chaque objet est nommé par son poids en grammes. les créations le gramme tirent leur force de leur forme minimale, d'une évidence dans la répétition, du champ libre qu'elles ouvrent par leur capacité à s'accumuler afin de créer son propre langage.
