Your service is completely at fault here. It has been about 7 days, and the payment is still showing as “in progress” on your end. This delay is unacceptable.
Could you please explain what is causing this issue and why it has not been resolved yet? The sender has also been in contact with you, but unfortunately, no clear or honest update has been provided to him either.
If you are unable to process the transaction, then please refund the sender immediately. We need this matter resolved as soon as possible.
Kindly treat this as urgent.
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