We purchase many products from this company, either directly or through a supplier. Nearly every direct purchase has had issues, especially with a recent return. Although it's been during the festive season, I was informed that for a return received on December 24, I might have to wait another 14 days for a refund. I had to call for updates, promised an email that never came, and when I called back, the representative seemed uninterested. Customer service feels almost non-existent and is getting worse, making me hesitant to buy from them again.
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