My inspection was finished on 12/29/25, and I got an email the next day stating that "my inspection is complete, and we cannot wait to review it." However, when I logged in, only the pictures and videos were available, but not the report. Despite making several daily calls to the support team and being labeled as "priority," I didn't receive my report until 1/4/25. The reason given was that it was a holiday week and they were short-staffed. This excuse doesn’t hold up since my report was ready; it simply wasn’t uploaded. Why claim the report is complete when it isn’t available? This is a clear case of incompetence. By then, I had already arranged for another company to conduct a PPI on a different vehicle, rendering my initial PPI a total waste of money. If another company can accomplish it in just ONE DAY during the holidays, why did it take a week here? The company won’t offer a refund, as accountability for poor service seems irrelevant to them. Clearly, I will not be using this service again.
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Lemon Squad is the leader in Nationwide Pre-Purchase Used Car Inspections. We inspect every car in every state across the USA--even Alaska and Hawaii. We're here to make sure you don't spend your hard earned money on a lemon!
Just place an order for a vehicle inspection through the site or by phone. Our expert inspector will contact your seller to verify the availability of the vehicle and set up an appointment to inspect your automobile. The inspector will go directly to the vehicle to perform the inspection. The inspector will upload the report to us, and after an intricate error checking and reviewal process, you'll receive notification when your report is ready to login and view. You'll be notified the instant the report is ready to login and view.See more
