I was going through a rough patch and really needed help, which is never an easy place to be in. I had called a few times regarding my application, and unfortunately, the first two representatives I spoke with were not helpful. One of them actually disconnected the call and didn’t call me back, which was frustrating and discouraging.
I decided to call back again, and that’s when I spoke with Danielle (last initial G). She completely changed my experience. Danielle stayed on the phone with me for 40 minutes trying to help me regain access to my account because someone else had been in it (ironically, the previous representative who didn’t follow up). She was patient, kind, and determined to fix the issue.
Danielle is only one month into her role, but you would never know it. Her professionalism, compassion, and persistence were outstanding. She truly deserves recognition — and honestly, a promotion — for the way she handled my situation.
Thank you, Danielle, for turning a frustrating experience into a positive one.
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