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BUYER BEWARE ON LENNAR HOMES

BUYER BEWARE ON LENNAR HOMESI have never posted a single review and do not have any social media, but I felt like I should warn any potential home buyers about a company called Lennar Homes. My adventure started when I had to move my elderly parents in with me due to illness. My current home is a modest 1800 sq ft 3x2 and certainly not large enough for four adults and two dogs, so I was excited to learn about NexGen housing offered by Lennar. I live in Phoenix, AZ. In late March of 2023, we found a community still building called Dobbins Village in Laveen, AZ. I wasn’t a huge fan of the salesman, Joseph, but tolerated his arrogance and hubretic approach to sales. I should have seen that red flag but was blinded by my living situation. After all the sales BS, being spoken to like a five year old, and being told NO more time than “yes we can” for a unit costing more than 630k, we found a home, put down a 20k deposit, and proceeded with the purchase. We were coupled with a Lennar lender, Christian. This dude was AWESOME. He more than balanced out The Joey effect and I thought with Joey in the rear view mirror we were gold. The house was being built and we would close on 7/26/23.I unexpectedly lost my job of 7 yrs on 6/15/23. For anyone reading this in late 2023 or beyond, you should know the economy was in free fall, so losing my job was not only a surprise, but quite painful. Regardless, I notified my Lennar team as most folks will not lend to the unemployed, an obvious summation, but one that would be pointed out to me several times as I was job loss shamed trying to work out a deal with my deposit.Joey, of course, was less than empathetic and actually could care less other than the fact that he will miss a commission. I was later passed to the Lennar Area Sales Manager, Joanne. This woman is a piece of work. I thought Joey was bad, he was a saint compared to Joanne. This post is already too lengthy, but after one more round of job loss shaming, now being spoken to like a 3 year old, and being buried in contractual blather, I just wanted to work something out with my deposit. Needless to say, Joanne was less than helpful, completely void of any humanitarian effort to help me cope with a job loss and this process, and even went so far as to suggest she could possibly help extend my purchase to find a job and complete the deal if I was willing to commit another 5k to Lennar. Again, in 2023, jobs are not falling off trees to qualify for 630k + home purchases.Realizing I was going to make less progress with Joanne The Great, than with King Joey, I hit the web and reached out to Lennar HQ in Florida. I E-mailed, called, left several VM to both the co-CEO, Jonathan Jaffe, and Ian Frazer, The Sr Manager Financial Reporting.Based on Lennar’s corporate org chart, and having dealt with their local AZ employees, I was dubious that I would hear anything from a company that would employ the likes of Joey and Joanne. After a week of trying to make contact, I think I have to wave the white flag and kiss my 20k goodbye. Why? Because it is all business and profit for Lennar. You are not a customer, you are not family, you are not welcome……..you are dollar signs.I am a regular guy who believes no deal is a good deal unless everyone is happy. I am not only unhappy, I am lighter in the wallet from this experience. If you choose to purchase a home through Lennar, BUYER BEWARE……………..

Date of experience: Jun 15, 2023