I cancelled my order within the company’s stated 6-hour cancellation window and before the parcel entered courier delivery. Despite this, I was repeatedly told a percentage fee would be deducted. The fee changed several times (15%, then 10%, then 8%) with different explanations given.Courier tracking later showed the parcel was collected many hours after my cancellation, contradicting the claim that it had already shipped. The company continued to rely on a policy clause relating to cancellations during delivery, which did not apply in this case.As I had paid with my Credit Card I kept referring to section 75 and how I would retrieve it through my provider The website presents itself as a UK (.co.uk) business but shows no physical address, and responses only arrived during very early-morning UK hours, making resolution difficult.After a week of persistence and refusing to accept partial refunds, a full refund was eventually issued and received.
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