This has been a truly frustrating and disheartening ordeal. I ordered a laptop directly from the company, which arrived late and had issues from the very beginning. The support team later confirmed that certain procedures had not been completed before the device was dispatched. Although updates and fixes were implemented, the laptop failed to perform as anticipated. During my communications with the company, I was verbally assured that if these fixes did not resolve the problems, I could return the laptop for a refund. Relying on that assurance — after waiting weeks for delivery and dealing with a defective device — I felt compelled to buy a replacement laptop from another seller to continue my work. Eventually, the company agreed to the return and refund. I returned the laptop following the company’s own guidelines with tracked delivery. However, over a month later, I have only received a partial refund of £100, with the rest still pending. What has been most distressing is the difficulty in obtaining assistance since then. My case was closed without the refund being finalized, there is no clear email contact for complaints, and attempts to use chat support often end without resolution. I have repeatedly been told that the device is being transferred internally, but that does not help when waiting for a refund. Overall, this experience has left me feeling drained and unsupported as a customer. Based on my experience, I would strongly advise others to think carefully before purchasing directly from the company, as resolving issues and obtaining refunds has proven to be far more challenging than anticipated.
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