I returned my Lenovo order (Lenovo Legion Offer, €1,527.03) on 15 December 2025 via PostNL to Lenovo’s facility in Eindhoven.
I have full proof of return and provided it multiple times.
As of 6 February 2026, Lenovo has still not refunded me, even though Dutch law (Article 6:230r BW) requires refunds within 14 days.
I followed up repeatedly (January 5, 15, 22, 26), attaching all evidence, yet their representative kept replying with excuses like “logistics is still searching” or promising 3–5 business days that never happen.
This is completely unacceptable. Lenovo’s handling of refunds and customer communication is disappointing and unprofessional.
I strongly advise others to be cautious when buying directly from Lenovo.
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