lenovo.ie

1.3
1.3 Based on 66 reviews

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Kay Price
DO NOT PURCHASE ANYTHING FROM THIS…

DO NOT PURCHASE ANYTHING FROM THIS BRAND. I am only giving one star because you have to give something- I would much rather give them no stars. When my laptop stopped working suddenly, I sent it off to be checked and expected it to be repaired under warranty since it just stopped working out of nowhere. I was advised by their repair company 'MACROEV' that this couldnt be fixed under the warranty because I had 'poured hot water into my laptop'. They didnt explain how they came to this conclusion, only that it would cost £2,000 to fix it, much more than the laptop had actually cost. I asked for it back so I could have it fixed elsewhere and was told the fee to send it back would be €73.00. I therefore asked when I could come to collect it instead and was advised it couldn't be released to me until I paid this fee of €73.00. I therefore haven't gotten my laptop back and have no trust that if I pay the fee, I would even get it back. There are many other brands which are reputable and I would advise anyone to avoid Lenovo as their products are shoddy and their service even worse.

1
Date of experience: Mar 07, 2022

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