Review Time
I was looking for a replacement laptop and went to PC Mag, who recommended a particular high-end Lenovo. Just what I was looking for: 32GB RAM, 1TB SSD HD, good graphics card, OLED touch screen, you name it. A bit pricy (even with the E300+ discount on offer) and the delivery date was 10 days out. This was a bit too long for my needs, but I liked the specs a lot, so decided i could wait. I placed the order.
Two days later the two accessories i had ordered arrived, but no laptop. puzzeled, i clicked on the order info link and to my horror, I saw that the 'estimated' delivery date was well over a month out. I entered into the WhatsApp chat and eventually was communincating with a human. When i explained my woes, the human waved a magic wand and the ship and delivery date were reinstated (but not on the web interface.)
Fine, I wated until the shippping date and reached out on WhatsApp again. Same process, communicated with Human 2, who assured me that the laptop was out for delivery and that I would receive an email with the updated information.
The next morning i did receive the email. The subject read 'delayed delivery date' and we were back to the original very delayed delivery date.
I left it another day expecting a positive update and then cancelled the order. I found the same laptop, albeit E100 more expensive, but still E200 below the RRP, with an Irish retailer promising 6-7 days delivery time. I ordered it. It was dispatched the next day and I fully expect it to arrive tomorrow - total of 2 days.
I was looking for a replacement laptop and went to PC Mag, who recommended a particular high-end Lenovo. Just what I was looking for: 32GB RAM, 1TB SSD HD, good graphics card, OLED touch screen, you name it. A bit pricy (even with the E300+ discount on offer) and the delivery date was 10 days out. This was a bit too long for my needs, but I liked the specs a lot, so decided i could wait. I placed the order.Two days later the two accessories i had ordered arrived, but no laptop. puzzeled, i clicked on the order info link and to my horror, I saw that the 'estimated' delivery date was well over a month out. I entered into the WhatsApp chat and eventually was communincating with a human. When i explained my woes, the human waved a magic wand and the ship and delivery date were reinstated (but not on the web interface.)Fine, I wated until the shippping date and reached out on WhatsApp again. Same process, communicated with Human 2, who assured me that the laptop was out for delivery and that I would receive an email with the updated information.The next morning i did receive the email. The subject read 'delayed delivery date' and we were back to the original very delayed delivery date.I left it another day expecting a positive update and then cancelled the order. I found the same laptop, albeit E100 more expensive, but still E200 below the RRP, with an Irish retailer promising 6-7 days delivery time. I ordered it. It was dispatched the next day and I fully expect it to arrive tomorrow - total of 2 days.
I bought a Lenovo IdeaPad Slim 5 14IMH9 about 6 months ago and thought I'd leave a review to warn others off. This laptop has been a pain in my backside since it arrived. Functionality I had on my previous laptop is no longer available. Hardware randomly stops working. Software randomly stops working. I really wish I'd made the effort to document the daily foibles which make the machine such a chore to use. Anyway, when I move on to my next PC, I will not be choosing Lenovo.
The absolute worst company I have ever dealt with.I purchased a laptop at a good deal on the black friday sales.3 weeks later it arrived broken.I ordered a replacement.It took 3 days to get a feckin return label.I sent it back and for the next 7 weeks heard absolutely nothing. Contacted support multilpe times but noone even tried to help or explain.Finally after 11 weeks in total I got an email to say the replacement was being processed.Two days later I got an email to say the replacement has been canceled.Back onto cunstomer service being bounced around for ages and eventually I found out they had no parts so were sending me a refund.I asked could I get a similar quality laptop for the same price I paid 11 weeks earlier. "No, full price".Today I still have not even received my refund.Over 11 weeks since I paid for a laptop and I have no laptop and no refund with zero help or explanation from anyone who works for Lenovo.A complete and utter sham.Buy something else
I ordered a phone. I received an email the next day telling me there was a delay and that I could cancel the order if I wanted. There was no mention of how long the delay would be, so I cancelled the order and ordered the phone from another site. 12 hours later I received an email to say the phone had been shipped. I requested a return immediately and was sent a label to attach to the box to return it. I posted the phone with the label attached as soon as it arrived. The phone was delivered to the Dublin warehouse and that's where the trail went dead. I am still waiting for my refund over 9 weeks later. From Dublin the phone had to be delivered to the main warehouse in the Netherlands. It took five weeks to get there. It took so long I suspect it was delivered on foot. Three weeks ago, I was told the phone was in the Netherlands and my refund would be issued in 7-10 working days. I was told this morning, that it had been scanned into the system last week and the refund would take another 5-7 days after that.This is by far the worst service I have ever encountered. And it all started with an email informing me that there was a delay with my order, when there was really no delay at all.The email address for complaints is a black hole. I don’t think it's monitored. The online chat takes forever. The only way of getting any information from them at all is to phone them. Even then, I have no confidence that I am getting accurate information.
Bought an Idea Tab direct at far better value than anywhere else, and it was delivered the next day (actually less than 12 hours after ordering). Having dealt with so many tech companies of this size operating in Ireland, they really stand out as one of the better ones from my (albeit singular) experience. I can't fault them for anything. Great price, product, insanely quick delivery, and good customer service.
ThinkPad failing but can't get any support. Logged a ticket about a month ago and it's showing as 'Customer Action' - but I've not heard anything about me needing to take any action. Support opening times on their web site are inconsistent, no email address, WhatsApp is just a generic automated response system, phone response is "we're not open - it's a public holiday" (it's not). Very poor service. Although I now see an email address on this Trustpilot page... I might try that and see how far I get.
Complete Joke of a companyOrdered a high end PC for my business - not some cheap laptop. Said it would be 6-9 days - fair enough.Received part of the order (monitor) then after 7 days told my PC order was cancelled - NO REASON GIVEN. But they still charged for the monitor!Called, chatted etc etc - no reason given told to re-order online but they cant say that it wont be cancelled again - probably because a specific part not available - well dont sell it to me if you wont have the parts - duh!! Don't waste your time trying to give them money!
Clearly no change from other reviews. My wife ordered a high spec Yoga laptop. It has sat in Irish customs for 2 weeks and neither a Lenovo or UPS have any interest in resolving the issue. Apparently Lenovo have used a bulk shipping process and all items have to be cleared through customs before each order can be delivered. As the bundle has already entered the EU through Germany it must have cleared customs already. Lenovo and US take days/weeks to reply and then just with platitudes. The money was deducted from our credit card 3 weeks ago. Avoid buying from them
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