Bought ideacentre 5 gaming, CPU fan was very noisy. Was told they would send a new fan out and when ever it arrived they would send someone to replace it. 9 days and nothing arrived, I emailed them back to see what the delay was. I was told they had changed their warranty terms and could not do onsite repairs in Ireland anymore. I was told i would have to send it back for a replacement fan. I emailed them back and accused them of not honouring their onsite warranty and offered to replace the fan myself which is a 3 minute job, if they sent it out. But they refused and this time blamed covid for not honouring there onsite warranty. I have bought many computers and laptops over the years from different suppliers and these are the worst cowboys i have ever come across. Their warranty is a joke and illegal. How can you say you provide onsite warranty when obviously you do not. 18/02/22 Update: Posted same review on Lenovo website and this is the response I got.Your review has been moderated. It cannot be published to the website but our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time! Lenovo.Obviously there website reviews are scams as well. Only the good reviews are accepted.
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