There should definitely be a zero star option. I’ve been on hold for over an hour since calling just after opening. It seems unreasonable to be on hold for this long so early in the day. The promise of 'someone will be with you shortly' feels untrue. I tried chat, but it was offline. This is unacceptable for a company that offers premium products.
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Life’s not so formal. Tabletop, wedding registry, giftware and entertaining.