I ordered 2 of the Spice village houses back in September 2024. Lenox was demanding payment upfront, due to high demand, you had to pay in advance to save your fulfillment spot in the line. I received a estimated delivery date of February, and I was okay with that. Paid using Paypal, just in case too. Patiently waited for the estimated delivery date and nothing happened. Finally received an email stating my order was being partially fulfilled in March, received one item only, decided to keep waiting for the second item. May arrived and nothing yet happened, decided to write an email to the company but didn’t get any response. Almost a month after my email, I received a message from Lenox cancelling the rest of my order. Wrote back asking for details about a refund, it’s been a week and nothing, no refund, no messages. Got tired of waiting and decided to file a dispute on paypal, but surprise, surprise, it’s been more than 180 DAYS since I ordered this and Paypal said it’s over their dispute time window and there’s nothing they can do, and I can’t get a refund! I trusted Lenox and paid in advance due to the circunstances of this product just to get scammed by them.
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