I ordered plates and glasses from the company's website on December 9, but the delivery took much longer than expected. When my order finally arrived, the glassware was broken, and the packaging was poorly handled. Additionally, my placemat was canceled without any prior notice, and I was not informed about this cancellation. Customer service has been completely unresponsive; I sent multiple emails without receiving any replies. I also called twice, each time waiting nearly two hours for assistance. Furthermore, the refund process has been excessively slow. This has been a frustrating experience, and it will be my last purchase from this company.
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Life’s not so formal. Tabletop, wedding registry, giftware and entertaining.