lens.com

4.7
4.7 Based on 1.2K reviews

...

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JL21
Frustrated by hidden costs

I wasn’t paying close attention while placing my order, as I only buy lenses annually. I missed the hidden fees that some sites add during checkout. They claim these fees (over $100) are reasonable, but why are they not imposed by other sites? Overall, the price I paid was fine, but I typically avoid businesses that operate like this. It feels unethical. Now, I'm waiting over 4 months for my rebate. Why is that? How much of the rebate do they retain for interest? It’s a questionable company that I would recommend others avoid. (By the way, they claim 100% customer satisfaction, but they selectively display reviews! Quite clever, right?)

2
Date of experience: Dec 01, 2025

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