lensalter.com

4.4
4.4 Based on 220 reviews

...

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Wilfried Turner
Decent glasses, but customer service falls short

The glasses are fine, but the customer service has been lacking. I've been waiting for 32 days for my order and have reached out to the support team several times without receiving satisfactory answers. They finally offered to remake my order, but when I inquired about expediting it due to my extended wait, I was left without any guidance. Now I face another 18+ days of waiting. I expected more assistance and am quite disappointed with the support provided.

2
Date of experience: Jan 17, 2026

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