The frames were marketed as oversized, but the ones I received were extremely small, making them unwearable as they caused my vision to blur. The actual measurements were a whole inch smaller than what was stated on the product page. Additionally, the delivery service partnered with the company was unsatisfactory. The delivery driver falsely claimed we were closed when we were open. Customer service informed me they would attempt delivery again in three business days, but they instead tried to deliver on a Saturday when we were closed. Ultimately, they delivered it on a business day at 11:59 PM, leaving it in a vulnerable spot rather than at the front door. As someone who works in supply chain management, I am appalled by the poor quality of both the product and the service. I strongly advise against purchasing from this company. I understand that sourcing glasses can be challenging, especially with a strong prescription, but I recommend sticking with reputable providers instead. Update: Their response was that they could offer a one-time replacement if there was an issue with the eyeglasses, but if I chose to replace them, I wouldn't be eligible for a refund if I remained unsatisfied. They also informed me that the refund policy involves deducting 50% of the lens price from my total payment since the lenses are custom products. Shipping fees would not be refunded either. Essentially, from a $90 order, I might only receive around $20 back, if I'm lucky. Overall, I advise steering clear of this company.
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