Before making my purchase at Lens Crafters in Fairfield Town Center, Cypress TX on 11/25/25, I let them know I was under a time crunch and asked when they would be delivered. If they couldn't be delivered in time, I was going to purchase from my eye doctor and pay for overnight service. I was told the glasses would arrive by 12/5 and would probably arrive earlier. Based on this information, I placed my order. On 12/6 I called and they said they were held up at the lab, but had no way to contact the lab and get an updated delivery date. I called again a few days later and was told they would probably arrive by 12/10. On 12/12 I called again because they had not arrived and they said they were still at the lab. Again, I was told they had no one to call to check on an updated delivery date. Apparently, they will wait INDEFINATELY for a product to arrive. For all I know, I will still be waiting on these glasses two years from now because management is completely useless and makes NO effort to support their customer and fulfill the promises they make in order to secure a sale.
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