I’ve been a customer at LensCrafters since I was in high school and I am now 29. I will never use the company again. My most recent purchase (began on November 24th and is still ongoing) I did online as the LensCrafters store near me didn’t offer Miu Miu’s. My online order was cancelled several times and they requested another prescription as the one I was given, “ the ADD value must be a multiple of 0.25” and it was not. So then I call because at this point I need my glasses and keep getting the run around. So once I contact they let me know I have to cancel my order AGAIN and go in store as the lenses I need cannot be given with online orders. Okay done. I order the glasses without lenses, take the glasses into my nearest store and pay for lenses. Today I follow up because I’ve gotten no updates, emails confirming I dropped anything off. Nothing. Guess what, the lenses were ORDERED AND ARE SHIPPING FROM THE WAREHOUSE. Once they arrive they will CUT THEM IN STORE and call me to pickup. Mind you, the store I go into, all of their employees are extremely rude and irritated all the time. This company is deceitful and pricey with no good result.
Claim your business profile now and gain access to all features and respond to customer reviews.
