Don't shop at Lenns Crafters or Willowbrook Optometry Clinic Willowbrook Optometry ClinicI’m posting this to share my experience. Two years ago I was unexpectedly told I needed to pay out of pocket for an exam rather than having it billed to my insurance. I requested they process my insurance, and it seems that disagreement was recorded as a “negative interaction.”Recently I was contacted and told I may not be able to keep an upcoming appointment because of that note. The manager, Jenn, called repeatedly, and the tone felt rude and condescending even after I explained I was working and couldn’t take calls. When I asked what specific concern was being referenced, I wasn’t provided a clear explanation.ts.
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